Cancellation & Refund Policy

Before personalised work begins

If you cancel before onboarding information is reviewed and before assessment, planning or customisation begins, you may request a full refund.

After onboarding or plan preparation begins

Once your assessment has been reviewed, coaching time has been reserved, or a personalised plan has been prepared, shared or delivered, programme fees are generally non-refundable because the service is customised and immediately consumable.

Change of mind and participation

Refunds are not normally provided for change of mind, missed check-ins, delayed responses, incomplete participation, non-adherence, or because an expected weight, measurement, health or laboratory result was not achieved.

Medical circumstances

If a new medical circumstance makes continuation unsuitable, contact us promptly and provide relevant supporting information if requested. Depending on work already completed, we may consider a pause, plan adjustment, credit or partial refund at our reasonable discretion. This is not a guarantee of refund.

If we cannot deliver the service

If Healthy Or Myth cancels a programme or cannot deliver a material paid service, we will offer an appropriate replacement, credit or refund for the undelivered portion.

How to request a cancellation

Send the purchaser’s name, programme name, payment date and payment reference through WhatsApp. Approved refunds are returned to the original payment method where possible; bank or payment-provider processing time may vary.